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Hawkesbury Brewing Co Privacy Policy

 

This Privacy Policy is effective as of November 2024.

 

A Quick Word About Your Privacy

At Hawkesbury Brewing Co (HBC), your privacy is a big deal to us. We're all about protecting the personal information you share with us, in line with the law and our commitment to treating your data with care.

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This policy covers how we (HBC and our family of brands, including ABC Filling) collect, store, and use your personal information. If you’ve got questions, Section 16 is your go-to for our contact details.

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Heads up: This policy doesn’t apply to personal information we collect about our employees in Australia when they’re acting as employees.

1. What’s “Personal Information”?

When we say “personal information,” we mean anything that identifies you or could reasonably identify you. Think names, addresses, dates of birth, or even your coffee preferences if we can infer them from your online shopping habits.

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2. What Information Do We Collect?

Depending on how you interact with us, we may collect things like:

  • Your name and contact details (email, phone, delivery address).

  • Your preferences, purchase history, or survey responses.

  • Payment details for transactions.

  • Your device info or online browsing behavior.

Rest assured, we don’t collect sensitive info (like health details) unless you’ve given us the green light or the law says it’s okay.

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3. What Happens If You Don’t Share Your Info?

If you don’t provide the personal info we need, we might not be able to deliver the goods, services, or info you’ve requested.

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4. How Do We Collect Your Info?

We collect your personal info directly from you when you:

  • Interact with us online, in person, or over the phone.

  • Enter competitions or respond to surveys.

  • Make a purchase via our website or sales reps.

Sometimes, we also get information from trusted third parties like table-ordering software or payment services to help us better serve you.

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5. Why Do We Need Your Info?

We use your personal information to:

  • Provide you with the products and services you love.

  • Tailor offers and recommendations to your preferences.

  • Improve our services through research and feedback.

  • Keep you in the loop about events, offers, and promotions.
     

6. Staying in Touch: Marketing

We’d love to share updates, special offers, and news with you, but only if you’re cool with it. You can opt-out of marketing messages anytime using the “unsubscribe” link or your device settings for ads.
 

7. Sharing Your Info

Sometimes, we share your info with:

  • Our related brands and companies within the HBC Group.

  • Trusted third-party partners (think delivery services, ad agencies, and tech support).

We’ll only share what’s needed and never without good reason or outside the bounds of the law.
 

8. What About Cookies?

Cookies aren’t just for munching—they’re also tiny files that make your online experience smoother. We use cookies to:

  • Keep our website running.

  • Improve functionality and personalize your browsing experience.

  • Track the effectiveness of our marketing.

You can manage cookies through your browser settings or device preferences.
 

9. How Do We Keep Your Info Safe?

We’re all about securing your data. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

10. Want to Access or Update Your Info?

You can request to see or correct your personal info anytime. Just reach out to us, and we’ll take care of the rest. We may ask for ID to protect your privacy, and in rare cases, we might need to say no (but we’ll always explain why).
 

11. Changes to This Policy

We’ll update this policy from time to time, so check back here for the latest. You’ll always see the date of the most recent update at the top of the page.
 

12. Got Questions or Concerns?

We take your privacy seriously. If you have a question or want to make a complaint, please get in touch via our Contact Us page.

Still not happy? You can contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or the New Zealand Privacy Commissioner (www.privacy.org.nz).
 

Thanks for trusting us with your info—we promise to handle it with care!

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